Frequently Asked Questions

Q: What is the minimum order for stock profiles?

A: There is no minimum order for stock molding in poplar and basswood. We have over 300 profiles in which you can choose. For exotic woods, there is a 50 foot minimum per profile.

Q: What is the minimum order for customized work?

A: There is a minimum order of 50 feet for custom profiles. The price varies based on the quantity and type of wood requested.

Q: How long does it take to create a customized profile?

A: This depends on our current schedule, the type of wood ordered, and the quantity needed. Just call us to get the most accurate estimate for that particular point in time. Most recently, we have been completing custom orders in a 2 week time frame.

Q: Do you ship the molding in length or can you miter cut profiles for a particular frame size?

A: We can either ship the molding to you in length or we can miter("chop") profiles specific to the dimensions you request. Just remember to specify if you would like the standard 1/8" allowance, exact(without 1/8" allowance), or outside dimensions.

Q: How much is a mitered("chopped") profile?

A: The chop price is double the price per foot of length molding. You may refer to the picture frame molding calculator to determine the length of molding needed for chops.

Q: Is there a charge if I want to request samples?

A: There is no charge for samples, but we would like you to pay the shipping cost. The samples come in linear feet and are not corner samples. We look forward to working with you.

Q: Can I order thumbnails with my frame?

A: Yes, we actually sell a set of 4 for $20. Please ask about adding them to your order.

Q: Can I order a wood species not listed for that particular profile?

A: Yes, especially if you order at least 100 feet or the profile is a common one that we sell frequently. Just call us at 1-800-627-5040 and we will quote a price for you.